Terms, exit fees, renewals and the mechanics of moving providers without losing a week.
One household calls to renew and accepts the first price quoted. Another calls with a competitor's offer written down and a date…
6 min read
One household realises within a week that the advertised speed is not achievable at the address and leaves at no cost. Another…
6 min read
One household pays the same price for three years without noticing. Another pays a different price every year because a reminder appears…
6 min read
One household receives a letter announcing an increase and leaves without penalty. Another receives a similar letter and pays it, because the…
6 min read
One household tries to leave and discovers that the television box, the mesh units and the phone handset all have to go…
6 min read
One household switches provider and notices only a brief interruption on the morning of the change. Another cancels first, orders afterwards, and…
6 min read
One household leaves a contract early and pays nothing, having moved house within the coverage area. Another leaves the same contract at…
6 min read
